ADI Academy

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ADI Academy :: Business Skills :: Customer Service in the Security Industry

Customer Service in the Security Industry #ADI_BIZ_1_CST
Customer Service in the Security Industry  Customer Service in the Security Industry

Module Length: 3 Credit Hour

When you communicate with a customer, you are the face of the whole company. You will encounter a wide array of situations when dealing with customers. Some customers are frantic, emotional or angry. It is your job to maintain a professional attitude at all times and to leave the customer with a positive feeling. Effective, accurate communications are vital to the performance of these duties.

Throughout three modules covering Communications, Customer Service Skills, and Difficult Customers, this course provides the foundation for proper communication methods used when dealing with customers. You will learn the proper approach to servicing customers including how to make them feel positive about their experience with the organization and defusing difficult situations and angry customers.

Single courses and topic bundles are individually priced. The best value is in the Library Subscription which gives you access to ALL the online training with a one-year license for one low price. The Library Subscription is only $250.00 for 12 months of access to all the courses in the catalog. To learn more about the subscription, click HERE.

Price: $75.00

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